Quiet-Vent Privacy Policy 2020
Quiet-Vent do not disclose buyer’s information to third parties. Cookies are used on this shopping site to make sure our website has a consistent look and to use anonymised data about visitors and their experiences to help us fix bugs and improve the experience for all visitors. We also send information to other websites so that advertising is more relevant to you.
Protecting Your Privacy
Quiet-Vent are 100% committed to protecting the privacy and security of our customers and site visitors and respect how important privacy is. If you have any questions about how we Protect Your Privacy, please contact us.
Privacy Summary
We process personal information for certain legitimate business purposes, which include some or all the following:
- Where processing data enables us to enhance, modify, personalise, or otherwise improve our services and communications for the benefit of our customers
- To identify and prevent fraud
- To enhance the security of our network and information systems
- To better understand how people, interact with our websites, advertising, and promotions
- To provide marketing communications which we think will be of greater interest to you
- To determine the effectiveness of promotional campaigns and advertising.
- Whenever we process data for these purposes, we will ensure that we always keep your Personal Data rights in high regard and take account of those rights.
Types of information we may hold about you and where it comes from:
- Information you have provided to us, including through our website
- Information about our content, products, and services you have ordered or enquired about.
- Information, uploads, user generated content, comments, product questions and reviews you make about the products we have on www.quiet-vent.com
- Information we collect, via cookies and related technology, from the devices or viewing cards you use to receive content. This may include your machine or browser so that we can make sure your browsing experience is consistent throughout the website. This information may be collected when cookies are turned off. For more information on cookies and how to manage them, please see the section on cookies.
- IP address, identification number, online identifier, browser information, location data and other similar identifying information required for your devices to communicate with websites and applications on the internet.
- Technical information from the devices you use to receive Quiet-Vent content for example, the collection of diagnostic and traffic or location information. Note that devices and applications have their own privacy settings and notices under which they collect your information, so please check, and manage your device and application settings.
Call/Communication Monitoring
We may also monitor, record, store and use communications we have with you to improve the quality of our customer service, to confirm any instructions you give us, and/or for training and operational compliance purposes.
How We May Use Your Information
We need your information so that we can, provide you with content and services, tailored and personalised recommendations and general account management.
In addition to using your information for such necessary purposes, we may also use your information to improve our products, services, and customer experiences, in the following ways:
To Monitor, Improve and Develop Our Content and Products – To help us define groups of audiences to send adverts to, based on factors like interests, age, location and more, so we can show adverts to the people most likely to be interested in the products and services being promoted.
For Market Research – To send you periodic newsletters and other information about content, products, and services you have chosen or are entitled to receive.
We may give you choices on how we use your information:
To send you direct marketing. This may include communications by post, telephone, SMS, email, or other electronic means, using the contact details you have provided, about content from Quiet-Vent only. This may include products and services, events, and special offers.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure\n the information we collect online.
How We May Share Your Information
We may use and share your information with credit reference, fraud prevention agencies and other companies for use in credit decisions, for the detection and protection against fraud and other crimes, and debt recovery purposes. If false or inaccurate information is provided and fraud is identified, the details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We, and other organisations may also access and use this information to prevent fraud and money laundering, for example when: checking details on applications for credit and credit related or other facilities; managing credit and credit related accounts and facilities; recovering debt; checking details on proposals and claims for all types of insurance or other types of financial services; or checking details of job applications and employees. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. Please contact us if you want to receive details of the relevant fraud prevention agencies.
We may use and share your information with third parties to enable us to comply with any legal or regulatory requirements; to protect or enforce our rights or the rights of any third party such as by analysing activity on our network to help block unauthorised or illegitimate content, publication of, or access to it; and for the purpose of safeguarding an individual’s vital interests, national security, responding to statutory obligations or requests from the courts and enforcement authorities.
We may transfer your information to our data processors within and outside the European Economic Area, with appropriate measures and controls in place to protect your information in accordance with applicable data protection laws and regulations and regulatory guidance. In all instances, we will consider the nature of the information we are transferring, and the level of protection provided by those processors
Keeping Your Data Up to Date
You may notify us of any updates, amendments and corrections to your information, or restrict or delete your data (where applicable), by contacting us via Contact Us page or on 02828 275150 (in the UK) or +44 2828275150 (international). Please note that we may need certain information to enable us to provide you with the products, goods and services you ask for, so changes you make to your data or restrictions you ask us to make on how we use your data may affect what services we can provide.
Managing Your Marketing Preferences
Direct marketing and tailored advertising You can always choose not to receive direct marketing or tailored advertising and services from Quiet-Vent in the following ways:
clicking on the “unsubscribe” link in any electronic marketing information from us.
by calling us on 02828 275150 (in the UK) or +44 2828275150 (international)
Emailing: info@quiet-vent.com
Cookies and Online Behavioural Advertising
When you create or log in to an online account you agree to our privacy and cookies notice. Otherwise, by continuing to use our websites, content, products, or services, you agree to the use of cookies as described in this notice.
You should be aware that when you access or use our content, products, and services, we may collect information from the devices you use to receive Quiet-Vent content, products, and services by using ‘cookies’. We also collect such information from third party websites, mobile sites and from apps where we show our own adverts, using cookies and related ad technology.
What Are Cookies and How Do They Work?
Cookies are small bits of text that are downloaded to the devices you use to receive Quiet-Vent content, products and services and access online information. Your browser makes these cookies available every time you visit the website again, so it can recognise you and can then tailor what you see on your device.
What Do You Use Cookies For?
Cookies are an important part of the internet. They make using devices and accessing online information much smoother and affect lots of the useful features of websites. There are many different uses for cookies, but they fall into four main groups.
Cookies that are needed to provide the content, product or service you have asked for.
Some cookies are essential to help your devices download or view the information, or so you can move around websites and use their features. Without these cookies the content, products, or services you have asked for cannot be provided.
Here Are Some Examples of Essential Cookies:
Positioning information on a smartphone screen, tablet device or other screen so that you can see the website and use its functionality.
When you add something to the online shopping basket, cookies make sure it is still there when you get to the checkout.
Some are session cookies which make it possible to navigate through the website smoothly.
Keeping you logged in during your visit or enabling you to stream content; without cookies you might have to log in on every website you visit on every page.
Improving Your Browsing Experience
Cookies allow the application or website to remember choices you make, such as your pop-up options and they provide improved features. Here are a few examples of just some of the ways that cookies are used to improve your experience on our applications and websites:
- Remembering your preferences and settings, including marketing preferences, such as choosing whether you wish to receive marketing information.
- Remembering if you have filled in a survey, so you are not asked to do it again.
- Remembering if you have been to the application or website before.
- Restricting the number of times, you are shown a particular advertisement. This is sometimes called ‘frequency capping’.
- Showing you information that is relevant to content, products, or services that you receive.
- Giving you access to content provided by social-media sites like Facebook or Twitter.
- Showing ‘related article’ links that are relevant to the information you are looking at.
Analytics
We like to keep track of what websites, information and links are popular and which ones do not get used so much, to help us keep our information relevant and up to date. It is also especially useful to be able to identify trends of how people navigate (find their way through) our information and when and where ‘error messages’ may originate.
This group of cookies, often called ‘analytics cookies’ are used to gather this information. The information collected is grouped with the information from everyone else’s cookies. We can then see the overall patterns of usage rather than any one person’s activity. Analytics cookies are used to improve how an application, a website, and its pages work.
Our applications, web locations, websites, and communications you get from us contain small invisible images known as ‘web beacons’ or ‘ pixels’. These are used to manage the interaction between you and the online information or email and allows us to assess the effectiveness of the communication.
How Long We Keep Your Information
We retain your information in accordance with our group information security, data retention and deletion policies. These set out the criteria we use to determine how long we keep your information, what measures we put in place to keep your information safe and secure, and with whom we may share your information. When deciding what to retain, we consider what information we need to best provide you with regards to products, goods, and services, manage your relationship with us, meet our statutory obligations and meet our customers’ and previous customers reasonable expectations.
Complaints
If you wish to make a complaint about how we use your information, please contact us and we will do our best to help. If you are still unhappy, you can contact the Information Commissioner’s Office (ICO) via their website or the Irish Data Protection Commissioner via their website.
Contacting Quiet-Vent
Any queries or comments about this privacy and cookies notice, for requests of copies of the information we hold about you, or if you wish to have a copy of your information, restrict, transfer or erase your records, please write to Customer Relations, Quiet-Vent, 8 Redlands Road Larne Co. Antrim N. Ireland or email info@quiet-vent.com
Changes to This Notice
We will occasionally update our privacy and cookies notice. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using any of the contact details we hold for you for this purpose. This may include phone, SMS, e-mail, post, or interactive social media. We encourage you to periodically review our notice to be informed of how we use your information.
This privacy and cookies notice were last updated June 2020
List of Cookies We Collect
The table below lists the cookies we collect and what information they store.
| COOKIE NAME | COOKIE DESCRIPTION |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | Your session ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |